USU - Events/Trainings - Trainings: Dates & themes

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Trainings: Dates & themes

Valuemation Asset/CMDB Manager

Introduction to the basic functionalities of the Valuemation Asset Manager (1 day)

Dates:

Available on request

Target group:

End users

Prerequisites:

None (except PC knowledge)

Contents:

Introduction to Valuemation GUI
IMAC process
- Cofiguration
- Moves

Fee per person:
€ 740.-

Valuemation Contract Manager

Introduction to the basic functionalities of Valuemation Contract Manager (1 day)

Dates:

Available on request

Target group:

End users

Prerequisites:

None (except PC knowledge)

Contents:

Introduction to Valuemation GUI
Creating new contracts
Payment and invoice verification

Fee per person:
€ 740.-

Valuemation License Manager

Introduction to the basic functionality of Valuemation
License Manager (2 days)

Dates:

Available on request

Target group:

End users

Prerequisites:

None (except PC knowledge)

Contents:

Capture of license information
Registration of license-relevant data
Reconciliation

Fee per person:
€ 1200.-

Valuemation Incident/Problem Manager

Introduction to the basic functionality of Valuemation
Incident/Problem Manager (1 day)

Dates:

Available on request

Target group:

End users

Prerequisites:

None (except PC knowledge)

Contents:

Introduction to Valuemation GUI
ITIL® processes
- Incident management
- Problem management
Create a ticket
Forward a ticket

Fee per person:
€ 740.-

Valuemation Change Manager

Introduction to the basic functionality of Valuemation
Change Manager (1 day)

Dates:

Available on request

Target group:

End users

Prerequisites:

None (except PC knowledge)

Contents:

Introduction to Valuemation GUI
ITIL® processes
- Change management
Create a ticket
Forward a ticket

Fee per person:
€ 740.-

Valuemation Service Request Manager

Introduction to basic functionality of Valuemation
Service Request Manager (2 days)

Dates:

Available on request

Target group:

End users

Prerequisites:

None (except PC knowledge)

Contents:

Mapping processes in Valuemation
Definition of the shopping basket / catalog

Fee per person:
€ 1200.-

Valuemation Costing/Charging Manager

Introduction to basic functionality of Valuemation
Costing/Charging Manager (1 day)

Dates:

Available on request

Target group:

End users

Prerequisites:

None (except PC knowledge)

Valuemation Planning/Calculation Manager

Introduction to basic functionality of Valuemation
Planning/Calculation Manager (2 days)

Dates:

Available on request

Target group:

End users

Prerequisites:

None (except PC knowledge)

Valuemation Customizer

Introduction to the configuration possibilities of Valuemation (2 days)

Dates:

Available on request

Target group:

System managers, system administrators

Prerequisites:

Training modules 1, 2, 3 or 4

Knowledge in databases and data modeling

Contents:

Customizing of Valuemation for customer-specific
needs

Fee per person:
€ 1,480.-

Valuemation Authorization

Introduction to Valuemation User Manager and Authorization
Manager (1 day)

Dates:

Available on request

Target group:

System managers, system administrators

Prerequisites:

Customizer training

Contents:

Creating a compatible concept of user and roles

Fee per person:
€ 740.-

Valuemation Workflows

Introduction to the Valuemation workflow concept (2 days)

Dates:

Available on request

Target group:

IT service personnel who customize/manage Valuemation

Prerequisites:

Basic knowledge about customizing Valuemation
Basic knowledge about scripting languages

Contents:

Handling workflow creation tools
Definition of standard knots
Integration of Python scripts
Use of Valuemation API

Fee per person:
€ 1,480.-

ITIL® v3 Foundation with official certification

The participants in the course ITIL® v3 Foundation with official certification should be able to understand and apply the essential features of the methodology of ITIL.

Dates:

Available on request

Target group:

Relationship, Account, SLA Manager, IT Project Manager
Service Desk Manager, Systems Operation Manager, Change Manager
Employees of IT organizations and data centers

Prerequisites:

No (except PC knowledge)

Contents:
Introduction to IT Service Management
The Service Lifecycle

Prioritized Design and Definitions

Functions

Technology and Architecture
Service management processes

Continual Service Improvement

Software License Management

Building up an understanding of which corporate processes
concern software license management and how a project
to set up such license management is structured.

Dates:

Available on request

Target group:

Those responsible for IT
Those responsible for software license agreements
Responsible for outsourcing
Project, service and bid managers in the IT sector
Managers and personnel in legal departments
IT purchasers
Process managers

Prerequisites:

At least a basic knowledge of the license provisions of a commercial software product

Contents:

Basis and aims of license management

Why a norm such as ISO 19770-1 should receive attention

Clarification of the license agreement

Processes in license management, license conformity

Potential for savings

Reduction of risks

Planning and creation of software license management

Valuemation and license management

Valuemation Procurement Manager

Introduction to the basic functionalities of Valuemation Procurement Manager (1 day)

Dates:

Available on request

Target group:

End users

Prerequisites:

None (except PC knowledge)

Contents:

Introduction to Valuemation GUI
Creating new request
Generating orders from request
Incoming of goods

Fee per person:
€ 740.-

Contact person

USU AG
Stefanie Wagner
Spitalhof
D-71696 Möglingen

Phone: +49.7141.4867-332
Fax: +49.7141.4867-200

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