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| IT Asset and IT Service Management |
With it, you'll enjoy full transparency over your IT inventory (hardware and software). At the same time, you'll increase the efficiency of your IT system through the use of integrated, automated processes for service and support and be able to provide economical, customer-oriented IT services.
Valuemation Express
- An extensible package of basic applications for IT Asset/IT Service Management
- A proven collection of IT best practices that can be immediately applied
- An easy-to-use application featuring pre-configured interfaces, data classifications and access rights
- A user-friendly application featuring standardized, consistent interfaces and operation
- A powerful way of organizing standardized, reliable systems data within a Configuration Management Database (CMDB)
Your Benefits:
Valuemation Express is a singular combination of software tool and comprehensive guide for implementing IT best practices.
With Valuemation Express, you'll also enjoy the following benefits:
- You'll enjoy using an economical, quickly implemented solution
- You'll shorten your project times and minimize risks
- You'll get helpful, informative reporting for your IT operations, right "out of the box"
- You'll facilitate smooth, trouble-free IT operations
- You'll cut your IT costs through application of automated IT service processes
Range of Functions:
IT Asset Management
This application allows you to efficiently manage technical, business and organizational data covering your entire IT inventory. The CMDB provides full transparency over inventories and installations as well as configuration management of hard/software.
Incident / Problem Management
Incident/Problem Management supports your IT service desk by enabling you to quickly register, classify, prioritize, process, forward, track/trace and close out tickets. In this way, you can facilitate smooth, trouble-free IT operations and apply fast and efficient problem-solving processes - from initial reporting on down to the eventual solution.
Integrated knowledge for getting real solutions
You may also want to consider an ideal extension to Valuemation Express: optional integration of the USU KnowledgeCenter solution database into your system of Incident/Problem Management. In fact, you can launch the USU KnowledgeCenter features from directly within the ticket handling process. All information relevant for researching a solution is automatically added to the search results. In this way, the KnowledgeCenter will find the shortest path to the solution. Its self-learning technology will automatically expand your knowledge resources. In fact, this makes it particularly suited for deployment in self-service environments.
With the "Configuration" tool, you'll find out how easy and quickly you can implement and configure Valuemation Express to meet your exact needs.
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Brochures
Contact personUSU AG
Sibylle Feith
Spitalhof
D-71696 Möglingen
Phone: +49.7141.4867-303
Fax: +49.7141.4867-909
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