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USU * The Knowledge Business Company
USU * The Knowledge Business CompanySearch         
Business Service Management

Knowledge Business
References: Business Service Management
Allianz Managed Operations & Services SE (AMOS)

Company-wide (enterprise-level) cost allocation (chargeback) of its comprehensive portfolio of IT services, such as 118,000 desktop systems, 6,000 servers and 775 million printed pages

Case Study
AGIS (IT service provider of Allianz Group) 
ARBURG (injection molding machines for plastics)

Implementation of IT management solutions for the user help desk and IT inventory management

bebit Informationstechnik GmbH

Implementation of a central service desk based on the Valuemation Incident/Problem/Change Manager with integrated solution management

Case Study
bebit Informationstechnik (IT service provider to Bilfinger Berger Group, construction) 
DEVK (insurance)

Establishment of a control instrument for efficient IT planning and budgeting based on IT asset management

Ferrovie.it (Internet portal for transportation, especially by train)

Implementation of IT asset management for the transparent administration of 20,000 systems

GKV Informatik

IT service provider to health insurance companies.

Implementation of a Group-wide standardized and integrated IT asset management system

Hannover Rückversicherung (reinsurance)

Implementation of IT asset management, license management as well as IT planning and budgeting for comprehensive IT controlling

Case Study
Hannover Rück (Insurance) 
HDI (insurance)

Control of 10,000 systems and 80,000 components through company-wide IT asset management

Kinikum Nürnberg (hospital)

Implementation of a central service desk

Case Study
Klinikum Nürnberg (Healthcare, hospital) 
LANXESS (chemicals, plastics and rubber)

Automation of the company-wide planning and budgeting process by using Valuemation

Case Study
LANXESS (Chemicals, plastics and rubber) 
LVM Versicherungen (insurance)

Implementation of IT asset management, license management as well as service/change management for comprehensive IT controlling

Case Study
LVM (Insurance) 
MAN (commercial vehicles, buses)

Company-wide IT service allocation (chargeback). This system covers approximately 44,000 end-user devices, 75 million transactions, 15,000 licenses as well as 280,000 telephone call units that are charged back each month to about 50 customers within the MAN Group and the MAN Nutzfahrzeuge Group (involves a total of approximately 2,000 cost centers).

Case Study
MAN (Commercial vehicles, buses) 
MTU Aero Engines

Administration and control of more than 13,000 active IT systems

Case Study
MTU Aero Engines (Manufacturing, aircraft engines) 
Poste Italiane (Italian postal service)

Administration and control of the entire IT infrastructure with more than 100,000 systems

Silhouette (eyewear)

Implementation of IT asset management

Swiss Re (reinsurance)

Worldwide IT service cost allocation (chargeback) within the Swiss Re Group

T-Online (Internet service provider)

Implementation of an asset and configuration management system based on ITIL standards

Case Study
T-Online (Internet Service Provider) 
TRUMPF (manufacturing technology)

Cost allocation (chargeback) for the entire IT department as well as user/cause-based classification of network and communication services, SAP usage on up to consultant and project services

Wüstenrot und Württembergische (financial services and insurance)

Implementation of company-wide IT asset management, IT service cost allocation (chargeback) as well as user help desk (UHD) systems for comprehensive IT controlling

  News
USU Software AG announces preliminary figures for Q4/2010 and 2010 as a whole:
USU generates highest consolidated sales and best consolidated EBITDA in company history

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German Federal Employment Agency Selects USU AG

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Events
May 25-26,2011
USU World 2011 - Conference with focus on knowledge-based Service Management including keynote speeches, presentations and workshops
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